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User Groups are used in Xplan to allow different practices to operate within an Xplan site without one practice being able to access data or see information from other practices. That is, members of a group can only see other members of their group and only access clients within their group. This capability allows the user to view the users and clients within their group only. It does not allow the user to add or remove users from a group and does not effect whether a user can add or remove clients from a group. In most cases all users would have this capability.
View assumptions
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Action: Ensure all users have the |
We get the risk profiles from what Xplan calls the "assumption set" for the site (it contains the risk profiles, their names and descriptions). See section below for details.
In order for risk profiles to come through, users need permission to access those assumptions. This means they need the Xplan capability called view_assumptions. If they don't have that capability, they will not be able to retrieve the risk profile information, the risk profile slide will be turned off automatically, and they will see a debugging error saying "access denied".
It's a very common capability, so it should not be an issue for users to have it.
Xplan module access
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Action: Ensure all users have access to the relevant Xplan modules. Specifically, IPS and/or WealthSolver, RiskResearcher |
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Note: If a user (typically an adviser) doesn’t have access to a required Xplan module, but someone else in their practice does (like a paraplanner), the user with the access can create the preso, then hand it over to the other user to present or share with their client.
Also see: Understanding what Xplan data is required for each slide
Xplan site assumptions
Risk profiles
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Action: Ensure all risk profiles and descriptions are set up correctly in your Xplan sites’s assumption set |
The Risk Profile slide displays each client’s and partner’s risk profile:
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Or by searching for “Risk profile” in the Quick nav search box in Xplan.
As explained in the section above, users also need the view_assumptions capability in order to retrieve the risk profiles descriptions.